Contact Doorway

How to Contact Doorway 

If you have Doorway-related questions, please contact us at the address or phone number below:

• Email: doorway@bayareametro.gov 
• Phone: (650)-265-1440 

Please note the following for phone calls: the automated system will forward English and Spanish callers to a support representative. If a representative is not available, the system will forward the caller to voicemail. 

The system will also forward callers that speak other languages to voicemail. Staff will return those calls when the appropriate interpretation service is available. 

Note that staff will translate texts and emails using an automated translation service. 

SMS (Text) Communications & Consent Disclosure  

If you provide us with your mobile phone number, you consent to receive Short Message Service (SMS) messages from Doorway regarding service updates, notifications and other information related to our service. Personally identifiable information (PII) collected or shared via SMS may include your name, email address, phone number, mailing address and/or other information you provide when requesting our service. We will use your information to respond to your inquiries and provide housing-related information or assistance. We use trusted service providers (such as Twilio and Zendesk) to facilitate these communications on our behalf. For information on how they manage your information, please visit the links below: 

• https://www.twilio.com/en-us/legal/privacy
• https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ 

Mobile phone numbers and opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes. 

Standard messaging and data rates may apply. Messaging frequency may vary. To stop receiving text messages from Doorway, reply to any Doorway text message with the word “STOP.” For assistance, text "HELP" or visit our website at housingbayarea.mtc.ca.gov.