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meeting Details

Regional Network Management Customer Advisory Group

Tuesday, November 18, 2025 - 1 p.m.
375 Beale Street, San Francisco, CA 94105, United States
Board Room - 1st Floor

Bay Area Metro Center
375 Beale Street
San Francisco, CA 94105

Meeting Agenda (PDF)
Meeting Agenda (HTML)
Meeting Transcript
Video Recording

For assistance, please contact Brittny Sutherland, bsutherland@bayareametro.gov.

Agenda Items

  1. Roster
    Adina Levin, Chair and Warren Cushman, Vice Chair
    Bob Allen, Hillary Brown, Anne Olivia Eldred, Dylan Fabris, Gerry Glaser,
    Dwayne Hankerson, Wendi Kallins, Charley Lavery, Carina V. Lieu, Emily Loper, Sebastian
    Petty, Phillip Pierce, Abibat Rahman Davies, Terry Scott, and Brian Stanke.

  2. Agenda item 1.
    Call to Order / Roll Call / Confirm Quorum

  3. Agenda item 2.
    Compensation Announcement (Clerk)

  4. Agenda item 3.
    Consent Calendar

  5. Agenda item 3a.

    Minutes of the October 20, 2025 Meeting

    Attachments
    3a_25_1457_RNMCAG_Minutes_10_20_2025.pdf

  6. Agenda item 4.
    Approval / Information

  7. Agenda item 4a.
    Next Generation Clipper® Update

    Overview of implementation progress and upcoming enhancements for the next generation Clipper system, along with plans for starting customer transition next month.

    Attachments
    4a_25_1458_1_Next_Generation_Clipper_Update.pdf
    4a_25_1458_2_Presentation_Next_Generation_Clipper_Update.pdf

  8. Agenda item 4b.
    Fare Programs Update

    Update on regional fare initiatives that are helping to improve the rider experience including Clipper BayPass, Clipper START and the Free/Discounted Transfer Pilot.

    Attachments
    4b_25_1460_1_Fare_Programs_Update.pdf
    4b_25_1460_2_Presentation_Fare_Programs_Update.pdf

  9. Agenda item 4c.
    Customer Advisory Group Member Appreciations

    Reflections and appreciation to the Regional Network Management Customer Advisory Group members as we close out the first term of the Customer Advisory Group.

    Attachments
    4c_25_1459_1_Customer_Advisory_Group_Appreciation.pdf

  10. Agenda item 5.
    Public Comment / Other Business

  11. Agenda item 6.
    Adjournment / Next Meetings