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meeting Details

Regional Network Management Customer Advisory Group

Tuesday, July 28, 2026 - 1 p.m.
Attend live webcast
375 Beale Street, San Francisco, CA 94105, United States
Yerba Buena Conference Room - 1st Floor

Bay Area Metro Center
375 Beale Street
San Francisco, CA 94105

Meeting Agenda (PDF)
Meeting Agenda (HTML)
Meeting Minutes
Meeting Transcript
Video Recording

For assistance, please contact Brittny Sutherland, bsutherland@bayareametro.gov.

Agenda Items

  1. Roster
    Bob Allen, Chuck Cantrell, John Crowe, Warren Cushman,
    Dylan Fabris, Shawn Fong, Anya Gupta, Wendi Kallins+, Charles Lavery,
    Aaron Leifer, Adina Levin, Emily Loper, Sebastian Petty, Abibat Rahman-Davies
    Joshua Saunders, Brian Stanke+, Ashley Tenscher, Janelle Wong, Andrea Yu, Vacant-1

    +Remote per Government Code s. 54953.8.6

  2. Agenda item 1.
    Call to Order / Roll Call / Confirm Quorum

  3. Agenda item 2.
    Compensation Announcement (Clerk)

  4. Agenda item 3.
    Consent Calendar

  5. Agenda item 3a.

    Minutes of the May 26, 2026 Meeting

    Attachments
    2026_26_05_26_0686_RNM_Customer_Advisory_Group_Draft_Minutes.pdf

  6. Agenda item 4.
    Information

  7. Agenda item 4a.
    Regional Fare Programs and Initiatives Overview

    Information about ongoing regional multi-operator fare programs and initiatives, including Clipper START, Clipper BayPass, free/discounted transfers, and recommendations contained in the Fare Policy Vision Statement.

    Attachments
    4a_1_26_0687_Fare_Programs_Presentation.pdf
    4a_26_0687_Summary_Sheet_Fare_Programs_Overview.pdf

  8. Agenda item 4b.
    Next- Generation Clipper Update

    Progress update on Next-Generation Clipper system implementation, including resolution of issues and transition of Clipper cardholders to the Next-Generation system.

    Attachments
    4b_26_0688_1_Summary_Sheet_Clipper.pdf
    4b_26_0688_2_Presentation_Clipper.pdf

  9. Agenda item 4c.
    Customer Advisory Group Work Plan.

    Proposed topics areas for the Customer Advisory Group Work Plan through December 2027.

    Attachments
    4c_26_0848_AttachmentA_2026_CAG_Work_Plan_Draft.pdf
    4c_26_0848_Summary_Sheet_CAG_WorkPlan.pdf

  10. Agenda item 5.
    Public Comment / Other Business

  11. Agenda item 6.
    Adjournment / Next Meetings